Tenant And Leaseholder Involvement Strategy
We are committed to involving residents to ensure we reflect your views and experience in how we deliver your housing services. This strategy was created with input from tenants and leaseholders through a range of involvement activities.
Tenant satisfaction measures
We are the landlord of more than 1,000 social housing properties. The government requires us to publish an annual report of tenant satisfaction.
We report on 26 tenant satisfaction measures, including 14 based on performance management and 12 on a tenant survey.
Much of the data in our annual reports comes from our tenant and leaseholder satisfaction surveys.
Tenant satisfaction measures survey
Acuity, a market research company, carried out our annual Tenant Satisfaction Measures (TSM) survey in 2025/26. They contacted residents in February and March 2026 by post, email, text message or phone.
The survey gave you the chance to tell us what you think about your home and the services we provide. Your response will help us to improve services and understand what the most important issues and priorities are for you.
Everyone who completed the survey will be entered into a prize draw. Three winners selected at random will each win a £100 Love2Shop voucher.
