If English is not your first language, we can arrange for an interpreter to help you when you telephone us.
We can also arrange for an interpreter to be present when you meet with us. You must let us know in advance of the meeting if you want us to arrange this for you.
We can provide you with written translations of information about our services in other languages. This can take up to 10 days.
These services are provided free of charge.
Contact us for further information or to request interpreting or translation services.
Connect with us in British Sign Language (BSL)
You can connect with us in British Sign Language (BSL) from anywhere through Convo, our deaf-led interpreting service.
If you use BSL, you can call us through the Convo Now app on iOS, Android, or a web browser. You’ll find us in the Convo community directory.
An interpreter will available as soon as you connect. They will help you reach the right person and support the conversation.
Getting started with Convo
If you’re a first-time Convo user, you will be asked to register. This keeps your account secure and allows us to return your call if needed, using your unique code.
To be able to receive callbacks from us, please tell us your code – you’ll find it on the Convo Now homepage. Read Convo’s guidance about how to find your number and receive calls.
If you need any further help with the service, contact Convo at hello-uk@convo.io.
