Our Digital, Data and Technology Strategy is our ‘blueprint for digital success’. It is focused on:
- improving digital accessibility and the customer experience
- having systems that talk to each other
- using data to gain better insights
- improving our employees’ digital and data skills
- buying the right technology and tools
Getting these basics right will help us:
- foster innovation
- lay the foundations for the future use of emerging technologies like artificial intelligence (AI)
- enhance the experience of everyone who engages with our services
- Digital, Data and Technology Strategy [PDF, 0.8MB]
- Digital, Data and Technology Strategy: Appendix of supporting materials [PDF, 4MB]
See also: Digital inclusion directory
