We record all complaints about taxis, except where complainants do not want to provide their contact details and in the following circumstances.
- If you witness any driving offences or receive abuse, threats or harassment from a taxi driver, report it to Cambridgeshire Constabulary. If the matter is an emergency, call 999.
- If the private hire vehicle has a yellow plate, send your complaint to South Cambridgeshire District Council.
- Report parking offences, where cars are parked illegally on the public highway, to Cambridgeshire County Council at info@cambridgeshire.gov.uk.
Make a complaint
Email us to tell us what happened and when.
We will need you to identify the driver or tell us the vehicle licence or registration number. If you cannot provide these details, we will be unable to investigate your complaint.
Give us your name and address and email, and your telephone number if you would prefer us to contact you that way.
Next steps
We will investigate allegations of criminal offences against drivers. We will usually ask for a statement from you and gather other relevant evidence before interviewing the driver under caution. If there is sufficient evidence to begin legal proceedings, you might be called to give evidence in court.
In cases of misconduct, we might need you to make a witness statement. Formal disciplinary action might depend on you supporting your statement in person at a disciplinary hearing.
If there are two conflicting accounts of an incident and no independent witnesses, our powers are limited. We might only be able to remind the driver about the standard of driving and behaviour we expect from licensed drivers.
A record of the complaint will be retained on the driver's record. It will be considered if similar complaints are received that suggest there is a pattern to the driver's behaviour. Multiple minor complaints in a short space of time or a similar incident occurring could lead to disciplinary action being taken.
If we cannot enforce the offence, we will advise you to refer it to the police or relevant enforcement agency. In such cases, disciplinary action will usually be postponed until the police have completed their investigation and closed the incident. This might mean waiting to see if the licence holder is convicted. In some cases we might suspend their licence pending the result of the investigation.
